CallScore
Call speech analytics for sales teams, clinics and call centres
The service connects to your telephony, transcribes conversations, separates the agent from the customer and checks every call against your checklist. A few minutes after a call, the manager sees where customers are being lost.
- 100% of calls, not a sample
- A score against your checklist and a summary of every call
- A manager dashboard and a daily report
- Connection to common PBX systems and CRM integration
Call review
Inbound · 3:42 · clinic receptionist
8.4/10
- Greeting and introduction10
- Needs discovery9
- Service presentation6
- Handling objections8
- Closing the call9
What to improve: Did not remind the patient to bring previous prescriptions and glasses. The presentation should have started with the diagnostic result, not the price list.